Terms of Service

1. Acceptance of Terms

By accessing or using Kare Pharmacy's services, website, or mobile applications, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

Kare Pharmacy provides pharmaceutical services including:

• Prescription filling and refills
• Compounding services
• Medication counseling
• Immunizations
• Health and wellness products
• Online prescription management
• Prescriber portal and resources
• Heroes discount program
• Career opportunities and referral programs

Service Area: We are licensed to provide pharmaceutical services only in Virginia and North Carolina. Prescriptions can only be filled for patients physically located in these states.

3. Eligibility

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete information
• Have a valid prescription for prescription medications
• Comply with all applicable laws and regulations

4. Prescription Requirements

All prescription medications require a valid prescription from a licensed healthcare provider. We reserve the right to:

• Verify all prescriptions with prescribers
• Refuse to fill prescriptions we deem inappropriate
• Report suspicious prescriptions to authorities
• Require additional documentation when necessary

5. Website Usage and Acceptable Use

When using our website and online services, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any systems
• Not interfere with or disrupt the website's operation
• Not transmit viruses, malware, or harmful code
• Not scrape, harvest, or collect data without permission
• Not impersonate others or provide false information
• Not use the website for any commercial solicitation

We reserve the right to terminate access for users who violate these terms or engage in prohibited activities.

6. Third-Party Services and Links

Our website may contain links to third-party websites or services (such as BriskMD for telehealth consultations). These third-party services:

• Are not controlled or operated by Kare Pharmacy
• Have their own terms of service and privacy policies
• Are accessed at your own risk
• Do not receive your personal information from us unless you provide it directly

We are not responsible for the content, privacy practices, or services of any third-party websites or services.

7. Privacy and Security

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. We comply with all HIPAA requirements for protecting your health information.

8. User Accounts and Data Accuracy

If you create an account with us:

• You are responsible for maintaining account security
• You must notify us of any unauthorized access
• You are responsible for all activities under your account
• We may suspend or terminate accounts that violate these terms
• You must provide accurate, current, and complete information
• You must promptly update any changes to your information

Providing false or inaccurate information, especially regarding prescriptions or medical conditions, may result in termination of services and potential legal action.

9. Payment and Insurance

Payment is required for all products and services. We accept:

• Cash, credit cards, and debit cards
• Most insurance plans (co-pays may apply)
• FSA and HSA cards
• Manufacturer coupons and discount programs

Insurance coverage and co-pays are determined by your insurance provider. We will make reasonable efforts to process insurance claims but cannot guarantee coverage.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Kare Pharmacy or its licensors and is protected by copyright and other intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works from our content
• Use our trademarks or logos without written consent
• Remove any copyright or proprietary notices

User-generated content (such as reviews or comments) remains your property, but you grant us a license to use, display, and distribute such content in connection with our services.

11. Limitation of Liability and Disclaimers

To the fullest extent permitted by law:

• Kare Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
• Our total liability shall not exceed the amount you paid for the specific product or service in question
• We make no warranties beyond those required by law
• We are not liable for third-party products, services, or content

Medical Disclaimer: Information on our website is for educational purposes only and should not replace professional medical advice. Always consult your healthcare provider for medical decisions.

12. Indemnification

You agree to indemnify and hold harmless Kare Pharmacy, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use or misuse of our services
• Your violation of these terms
• Your violation of any laws or third-party rights
• Content you submit or transmit through our services
• Any false or inaccurate information you provide

13. Dispute Resolution and Governing Law

Governing Law: These Terms of Service are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

Dispute Resolution: We prefer to resolve disputes amicably. If a dispute arises, you agree to first contact us to attempt resolution. If we cannot resolve the dispute informally within 60 days, any legal action must be brought in the courts of Danville, Virginia.

Class Action Waiver: You agree to resolve disputes with us individually and waive any right to participate in class actions or class arbitrations.

14. Prescriber-Specific Terms

If you are registering as a prescriber, the following additional terms apply:

14.1 Marketing and Communications

• We may use your contact information to send you updates about our pharmacy services, new compounding offerings, and educational materials
• You may receive communications about pharmaceutical products, drug availability, and formulary updates
• We may share success stories and case studies (with appropriate de-identification) for educational purposes
• You can opt out of non-essential marketing communications at any time

14.2 Professional Information Usage

• Your prescriber profile (name, specialty, NPI) may be displayed to patients who search for prescribers
• We may analyze prescribing patterns in aggregate to improve our services and inventory management
• Your professional information may be used to verify prescriptions and prevent fraud
• We may contact you regarding patient medication adherence and therapeutic outcomes

14.3 Collaboration and Education

• You may be invited to participate in continuing education programs and webinars
• We may request your participation in pharmacy-led clinical initiatives
• Your feedback may be used to improve our prescriber services and portal
• You authorize us to communicate with your office staff regarding prescriptions and patient care

15. Additional Terms

Severability: If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: These terms constitute the entire agreement between you and Kare Pharmacy regarding the use of our services.

Waiver: Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these terms without our written consent. We may assign our rights and obligations without restriction.

16. Changes to Terms

We may modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the modified terms.

17. Contact Information

For questions about these Terms of Service, please contact us: