SMS Terms & Conditions

How We Get Your Permission

Kare Pharmacy sends text messages only about your care and your orders. We do not send marketing or promotional text messages. Here is how permission to text you is given:

• Order and payment updates. When you give us a mobile number for an order — on a payment page, in your patient portal, or by telling us on the phone — and you leave text updates turned on, you agree to receive automated text messages about that order: payment links and reminders, shipping and tracking updates, delivery notices, and pickup notices. You can decline before enrolling by turning text updates off on the payment page. After enrolling, you can turn them off in your portal or by replying STOP.
• Website forms. If you check the text-updates box on our contact form or a treatment-information form, you are giving us permission to text you about that request. We only text about the request itself.
• Spoken consent. If you tell a pharmacist on a call that we may text you, the pharmacist records that verbal consent, the number, and the date. That record is your permission.
• Feedback requests. After your order is complete we may text you one request for your feedback. We send it only to a number that already has text permission on file, and the permission you gave says so before you agree. We send at most one per order and we do not chase it. Reply STOP and we will not send it.
• Receipts. If you ask for a receipt by text at our counter, we send that one receipt. Asking for a receipt is not permission for other messages.
• Prescription-ready notices and refill reminders. We text these only to patients who have text updates turned on for their orders, or who told a pharmacist we may text them. They are never used for billing, payment, marketing, solicitation, or advertising. Reply STOP and we will not send them.
• Verification codes. If you ask to verify your number or sign in by text, we send you the code you requested.

Your consent is not a condition of any purchase or service. Message and data rates may apply.

What We Will Text You About

Depending on how you gave us permission above, you may receive text messages about:

• Payment links and payment reminders
• Shipping and tracking updates
• Delivery notices
• Notices that your prescription is ready for pickup
• One request for your feedback after an order is complete
• Refill reminders
• Notices about an automatic refill you set up, if you turned on that feature
• Receipts you ask for at the counter
• Verification codes, when you ask to verify your number or sign in
• Replies about a question you sent us through our website

We do not send marketing or promotional text messages, and each category above only reaches you through one of the permission paths described earlier.

How Often We Text You

Order and payment updates depend on your orders; most patients get a few messages per order. Prescription-ready notices and refill reminders depend on your prescription activity and your refill schedule. Verification codes and receipts are sent only when you ask.

Message and Data Rates

Message and data rates may apply. Please consult your mobile carrier for details about your text messaging plan. Kare Pharmacy is not responsible for any charges from your mobile carrier.

How to Opt Out

You can opt out of receiving text messages at any time by:

• Replying STOP to any text message you receive from us
• Turning text updates off in your patient portal
• Calling us at (434) 792-8281
• Emailing us at support@kare-rx.com
• Visiting our pharmacy in person

After opting out, you will receive a confirmation message. You will no longer receive text messages from Kare Pharmacy unless you opt in again.

How to Get Help

For help or questions about our text messaging program, you can:

• Reply HELP to any text message
• Call us at (434) 792-8281
• Email us at support@kare-rx.com

Supported Carriers

Text messaging is supported by participating U.S. wireless carriers. Delivery is subject to carrier availability and is not guaranteed.

Privacy

Your mobile number and the information you provide will be used in accordance with our Privacy Policy. We will not sell or share your mobile number with third parties for marketing purposes. Your information may be shared with service providers who assist us in delivering text messages.

Changes to These Terms

We may update these SMS Terms & Conditions from time to time. Changes will be posted on this page with an updated revision date. Changes to these Terms do not expand the scope of your consent or override an opt-out. If applicable law requires new consent for a change in our messaging practices, we will obtain that consent before sending the affected messages.

Contact Information

For questions about these SMS Terms & Conditions, please contact us: